FAQ

KYGENESIS® Supplements

What supplements should I take for kidney health?

We recommend starting with Kidney Disease Solution to understand which supplements you may need. This guide provides detailed information on beneficial herbs, vitamins, and nutrients for kidney health. After reviewing the solution, you can consider targeted supplements (such as the KYGENESIS® line) that address your needs. It’s always wise to consult your healthcare provider about which supplements are appropriate for your condition.

Are KYGENESIS® supplements made from natural ingredients or whole foods?

KYGENESIS® supplement formulas are developed by naturopaths with deep clinical and research experience in kidney health. Although the ingredients in KYGENESIS® nutritional supplements are not directly derived from whole foods, many are sourced from natural compounds. These high-quality nutrients (some in concentrated extract form for up to 10× potency) are formulated for maximum absorption and effectiveness to support kidney function. In other words, KYGENESIS® uses a combination of naturally sourced and lab-formulated nutrients to ensure you get optimal benefit.

How is KYGENESIS® different from other kidney supplements?

KYGENESIS® is a professional-grade supplement line created specifically for kidney health. The formulas were developed by experienced naturopathic practitioners who specialize in kidney disease. They use pure, premium-quality ingredients, with many components provided as concentrated extracts for enhanced potency. This means KYGENESIS® supplements contain effective doses of key kidney-supporting herbs and nutrients, in contrast to many generic kidney supplements that may use lower-quality or less targeted ingredients.

When will I start seeing results from KYGENESIS® supplements?

Each individual’s response can vary. Generally, we recommend getting baseline blood work done before starting KYGENESIS®. After consistently taking the supplements daily for about 3–4 months, repeat your blood tests to evaluate changes in kidney function markers (such as eGFR or creatinine). Many people report improvements in how they feel even sooner, for example, increased energy, clearer thinking, or better overall sense of well-being within the first few weeks. Keeping a daily symptom diary can help you notice gradual improvements. Remember that supplements work best when combined with a kidney-friendly diet, regular exercise, and stress-reduction practices for a holistic approach.

Is there anyone who should not take KYGENESIS®?

KYGENESIS® formulas are made with ingredients that are considered safe for the general population when used as directed. However, if you have any pre-existing health conditions or if you are pregnant or breastfeeding, you should consult a healthcare professional before using any new supplement. Additionally, our supplements are not intended for children. It’s always best to get personalized medical advice if you’re unsure whether a supplement is right for you.

Can I take KYGENESIS® supplements with my prescription medications?

It depends on the medication. Some prescription drugs can have interactions with certain herbs or nutrients. We strongly recommend speaking with your doctor or pharmacist before adding KYGENESIS® (or any supplement) to your regimen if you are on prescription medications. If you’re unsure, you can also reach out to our customer support at support@kidneycoach.com for guidance. We can provide general information, but your healthcare provider will have the final word on safety with your specific medications.

Can KYGENESIS® supplements replace my current medications?

No – KYGENESIS® supplements are intended to support kidney health, not to substitute for prescribed medicines. You should not discontinue or reduce any medication in favor of a supplement without medical supervision. Always follow your physician’s advice regarding medications. Our supplements may help improve your overall health and kidney function, but any changes to your medication regimen must be made in consultation with a qualified healthcare practitioner.

Why do I need to take KYGENESIS® daily and long-term?

Consistency is key with any nutritional support. The herbs and nutrients in KYGENESIS® are designed to provide ongoing support to kidneys that are under stress. Over time (with aging and chronic strain), kidney function can be challenged daily. Taking the supplements every day helps maintain a steady supply of protective and nourishing ingredients to your kidneys. Long-term use ensures your kidneys continue to receive support for normal function and resilience. Skipping doses or stopping too early may diminish the potential benefits.

If I take a higher dose of a KYGENESIS® supplement, will I see faster results?

No, taking more than the recommended dose is not advised. KYGENESIS® supplements are calibrated for maximum efficacy and safety at the suggested serving size. Taking a higher dose will not necessarily speed up benefits and could increase the risk of side effects. Always follow the dosage guidelines on the label or use them as directed by your healthcare professional. More is not always better – stick with the proven effective dose for best results.

Does KYGENESIS® ship internationally, and how long does delivery take?

Yes. We ship KYGENESIS® products internationally. If you place an order through our website, please allow approximately 3–4 weeks for delivery overseas (barring any unforeseen customs delays). For orders within the United States, shipping typically takes about 5–10 business days. You will see available shipping options and costs at checkout before you finalize your order.

What are the shipping and handling costs?

Shipping and handling costs depend on your location and the shipping method you select. Domestic (U.S.) and international shipping rates will be calculated at checkout based on the weight of your order and your delivery address. You’ll be able to review the shipping charge before confirming payment, and you can choose from any available shipping speed options. We do not add any hidden handling fees beyond what is shown at checkout.

Can I return a KYGENESIS® product?

We offer a 60-day money-back guarantee on your first KYGENESIS® supplement order — no returns needed. If you’re not satisfied, just contact us within 60 days of purchase and we’ll refund the cost of one bottle per product, even if it’s been fully used.

Please note:

Applies to first-time customers only
Limit one refund per product, per household
Shipping, duties, and taxes are non-refundable
No refunds on subscription renewals, bundle/multi-pack orders, or digital programs

For subscription info and cancellation steps, please visit our Returns and Refund Policy page.

Can I return a KYGENESIS® product that I purchased and had shipped internationally?

Unfortunately, KYGENESIS® cannot accept returns on products that were shipped internationally. All international sales are considered final. This policy is due to the complexity and cost of cross-border returns. If an international order arrives damaged or incorrect, please reach out to our support team so we can find an appropriate solution on a case-by-case basis.

What if my product arrives damaged or defective?

If you receive a damaged or defective item, we will make it right. We replace items that are broken, leaked, or otherwise faulty due to shipping or manufacturing. In such cases, contact us at support@kidneycoach.com as soon as possible with your order details and a description and photo of the damage. We can arrange an exchange for a new item or send a courtesy replacement shipment. You won’t be responsible for shipping costs on a replacement when the issue was on our end. Please do not discard the product or packaging until you have spoken with our customer service, as we may provide further instructions for the return or disposal of the damaged item.

Where are KYGENESIS® supplements made?

KYGENESIS® supplements are manufactured in the United States. In fact, our products are prepared in New York at a state-of-the-art, FDA-registered facility that has won multiple awards for quality. The manufacturing site follows Good Manufacturing Practices (GMP) and is certified by NSF International through independent audits. This means the production process meets very strict quality and purity standards, so you can trust the supplements are safe and accurately labeled.

Where can I find the subscription options on the website?

Our Subscribe & Save options are available on each product page in our online shop. When you navigate to a specific supplement’s page, look just above the quantity selector – you’ll see an option to purchase as a one-time order or as a subscription. Selecting the subscription will automatically apply a discount and set up recurring deliveries at the interval you choose.

How do I sign up for a recurring subscription?

Just select the “Subscribe & Save” option on the product page and add the item to your cart. Your supplement will be automatically delivered every 30 days. With every shipment, you’ll receive a flat 25% discount, no tiered pricing or changing rates. You’ll be charged automatically at each interval, and your order will arrive without needing to reorder manually. You can manage or adjust your subscription anytime through your account.

Can I change or pause my supplement subscription?

Yes. You have full control over your subscription through your customer account on our website. After logging in, you can:

Pause or cancel the subscription at any time if you don’t need the supplement for a period (or want to stop completely).
Change the frequency of deliveries or the quantity of product.
Add a new product to your subscription at any time, your 25% subscriber discount applies automatically.
All active subscriptions receive a flat 25% off, no matter when you start or what product you choose. If you cancel and later resubscribe, the same 25% discount will apply as long as the subscription is active. You can manage everything easily from your account portal, or reach out to our support team for help with any changes.

How can I skip a shipment if I don’t need it yet?

To skip an upcoming shipment, log in to your account on our site and go to your subscription settings or delivery schedule. You should see an option to “Skip” the next delivery. Selecting this will push out your next shipment to the following cycle, and you won’t be charged for the skipped interval. This is handy if you find you have an extra supply and want to pause for one cycle without canceling the subscription altogether.

Can I get my subscription order earlier than planned?

Yes, you can. If you’re running low and need the next shipment sooner, simply log into your subscription account and navigate to the delivery schedule. From there, select the option to “Edit” or “Change delivery schedule.” You can move the next shipment date up to an earlier date so that your order processes immediately (or on the date you choose). This flexibility ensures you won’t run out of your supplements.

What perks do I get as a subscriber?

Our subscription members enjoy exclusive benefits. These include:

Locked-in discounts on every recurring order (you save money compared to one-time purchases).
Periodic subscriber-only deals or coupons – for example, early access to new products or additional savings events, which we announce via email.
Convenience of automatic shipments so you never miss a dose of your supplements, plus the ability to reschedule or skip as needed.We will send updates and special offers for subscribers to the email address associated with your account, so keep an eye on your inbox for those exclusive perks!

What payment options are available for subscriptions, and how do I update my payment method?

All subscription orders receive a flat 25% discount and must be paid using a valid credit or debit card.
We accept Visa, MasterCard, and American Express. (Please note: Discover cards and PayPal are not currently supported for subscription payments.) All transactions are secure and encrypted. To update your card, log into your account, go to your subscription or billing settings, and click “Edit” next to your payment method. Need help? Our customer service team is here to ensure your subscription stays on track without interruption.

Can I change my shipping address for my subscription?

Absolutely. If you need your future orders sent to a different address, log into your account on our website and find your subscription details. You can update the shipping address associated with the subscription there. Be sure to save the changes. If a shipment is already processing when you make an address update, contact our support team immediately to ensure the package goes to the correct location. Otherwise, all subsequent shipments will be delivered to your new address.

What if I have more questions about KYGENESIS® or my order?

If you need any further information or assistance that wasn’t covered in these FAQs, feel free to reach out to us. You can email our customer service team at support@kidneycoach.com. We are here to help and typically respond within 1–4 business days (often sooner). Whether it’s a question about supplement usage, an order issue, or anything else related to our products, please don’t hesitate to contact us.

What do extract ratios like 10:1 or 4:1 mean, and how much herb am I getting?

Extract ratios tell you how much raw plant material was used to produce the final, concentrated extract. The higher the ratio, the more concentrated the extract.

A 10:1 extract means 10 parts of raw herb were used to make 1 part of extract. So if your supplement contains 100 mg of a 10:1 extract, it’s equivalent to 1,000 mg (1 gram) of the whole herb.

A 4:1 extract means 4 parts of raw herb become 1 part of extract. So if your supplement contains 100 mg of a 4:1 extract, that equals 400 mg of the raw herb.

These concentrated extracts allow you to get the full benefit of therapeutic doses, without needing to take large quantities. They also ensure better consistency, quality, and potency from capsule to capsule.

Kidney Health Programs

How are Kidney Coach Programs delivered, and when will I get access?

All programs are digital products with instant access. After completing your purchase, you can log in to your Kidney Coach account and go to the “My Digital Library” to access your materials. You will also receive an email confirmation with login instructions. Nothing is shipped physically — everything is delivered online, so you can get started right away.

Can I get a hard copy of the Kidney Coach Programs?

No, programs are offered exclusively in digital format and are not available in hard copy or in bookstores. You’re welcome to download and print any materials for personal use, but we do not provide printed versions.

Are programs suitable for all types and stages of kidney disease?

In most cases, yes. Programs are designed to support kidney health across a wide range of conditions and stages. They are adaptable and intended to be used alongside your individual care plan. Always consult your healthcare provider before starting a new health program, especially if your condition is complex.

I have other health issues besides kidney disease. Can I still use the Kidney Coach Programs?

Yes. Many people using our programs also manage related conditions such as diabetes, high blood pressure, or autoimmune disorders. The content is built to be flexible and supportive across a range of health scenarios. We recommend customizing your approach and working with your healthcare provider if needed.

My doctor says my kidneys have shrunk. Will a Solution still help me?

Yes. While programs won’t reverse kidney shrinkage, they are focused on supporting the function of the kidney tissue that remains. Many people with reduced kidney size have reported improvements in energy, wellness, and lab results by following the guidance provided.

Can I use a Kidney Coach Programs after a kidney transplant?

Yes, with care. Programs can be followed post-transplant but may need adjustments to avoid conflicts with medications. We recommend using them under the guidance of a healthcare provider, especially when it comes to herbs or supplements.

Can I follow a Kidney Coach Programs while on dialysis?

Yes. While not a substitute for dialysis, Programs can help support your overall health, manage symptoms, and maintain quality of life. Diet, stress management, and select supplements can often be adjusted to fit your situation, always with approval from your dialysis team.

I’m taking medications for my kidney condition. Can I still use a Kidney Coach Programs?

Yes. Programs are designed to complement standard medical care. Most of the advice is compatible with medications, though certain herbs or nutrients may require caution. Please review with your doctor before starting to ensure there are no interactions.

Do programs include supplements or physical products?

No. Programs provide the knowledge and strategy. You’ll receive digital guidance that outlines recommended approaches, including potential supplements, but the supplements themselves are not included and must be purchased separately if desired.

Are there any ongoing fees for all programs?

No. All programs are one-time purchases. Once you buy a program, you have lifetime access to its materials, including any updates. There are no recurring charges or subscriptions.

What payment methods do you accept?

You can securely purchase a Solution using credit or debit cards (Visa, MasterCard, American Express, etc.) or PayPal. If you need to discuss an alternative payment method, reach out to our support team.

Do you offer a money-back guarantee?

No. Due to the digital nature of our programs, all purchases are final. We do not offer refunds for any Kidney Coach programs, including the Kidney Health Foundations, Kidney Disease Solution, and Kidney Health Mastery.

Once purchased, you receive immediate access to the full program content. For this reason, we encourage you to review all details carefully before completing your order. If you’re unsure which program is the right fit, our support team is here to help—please reach out before purchasing.

Personal Kidney Coach

What is the one-on-one coaching service offered by Kidney Coach, and who is it for?

Our one-on-one coaching calls are personalized consultation sessions with a kidney health expert from the Kidney Coach team. These coaching sessions are designed for members of our community who are actively following one of our Programs (for example, Kidney Disease Solution Program or the Kidney Health Foundations) and want additional individualized guidance. During a coaching call, you have dedicated time with a qualified naturopath or kidney specialist to discuss your specific health situation, ask questions about the program, and get tailored advice beyond what’s in the written materials. Please note: Because the calls build on the foundation of our program, we encourage you to have gone through the solution guide (at least initially) before booking a session. If you are brand new to Kidney Coach, it’s best to start with the solution itself and consider coaching as extra support if needed.

Who conducts the coaching calls, and what are their qualifications?

Your coaching session will be led by one of our highly trained kidney health practitioners. Our coaching team includes naturopathic doctors and healthcare professionals who specialize in renal health and have years of experience helping clients with kidney disease. For example, you may be coached by one of Kidney Coach’s co-founders or an expert practitioner from our staff. Rest assured, the person on the other end of the call will be very familiar with Kidney Disease Solution Program principles and experienced in guiding patients through natural kidney recovery strategies. They will review your health information and goals to provide knowledgeable, customized recommendations. (All coaching calls are private and confidential – your information is handled with professional care.)

How long is each coaching session, and how much does it cost?

We offer two session formats:

Standard Coaching Call: 60 minutes of one-on-one naturopathic support, priced at $295 USD. This is great for most people who want in-depth guidance on implementing the solution, discussing test results, diet adjustments, etc.
Extended Coaching Call (Dialysis & Advanced Support): 90 minutes of consultation, priced at $295 USD. This longer session is ideal if you are on dialysis or have a particularly complex case that requires more time. It allows for a deeper dive into your medical history, current treatments, and how to integrate the natural solution alongside dialysis or multiple health conditions.

During the booking process, you can choose which length of session you need. The cost covers the call itself and any necessary follow-up notes or action plan from the coach. There are no additional fees or subscriptions – it’s a one-time payment per session.

How do I book a one-on-one coaching call, and what payment methods can I use?

Booking a coaching session is straightforward: simply visit our one-on-one coaching page on the Kidney Coach website (found via the “Coaching” section or directly through the shop). From there, you’ll select the type of session (60-minute or 90-minute) and proceed to checkout just like purchasing a product. You can pay for the session using a credit card or PayPal – we use secure payment processing (via Stripe for cards or PayPal’s system), so your transaction is safe. Once your payment is completed, you will receive an email confirmation. Our team will then reach out to you (usually within 24–48 hours) to schedule the call at a mutually convenient time. We cater to different time zones and will do our best to find a slot that works for you. If you have any trouble booking online, you can email support@kidneycoach.com for assistance and we can arrange the session manually.

What can I expect during the coaching call?

During your coaching session, the focus will be entirely on you and your kidney health journey. The coach will typically start by reviewing your current situation: your diagnosis, lab results, symptoms, diet, lifestyle, and any specific concerns or goals you have. Feel free to bring up any questions about programs (Kidney Coach Programs) or difficulties you’re encountering in following it – this is your chance to get clarity. The coach will then provide personalized recommendations. These may include: adjustments to your diet plan (tailored to your tastes or restrictions), specific supplements or herbal therapies that match your condition, guidance on exercise or stress reduction techniques suitable for you, and any other tips to accelerate your progress. You might also discuss how to coordinate the natural strategies with any medical treatments you’re undergoing. By the end of the call, you should have a clear, customized action plan and feel confident about the next steps in your healing process. Many clients find these sessions motivating and reassuring, as they can validate you’re on the right track or help fine-tune your regimen for better results.

In what format are coaching sessions conducted (phone, video, etc.), and can I do it if I’m not in the U.S.?

We strive to make coaching accessible no matter where you are. Typically, our coaching calls are conducted over Zoom video conferencing or by telephone, depending on your preference. If you’re comfortable with video, Zoom allows for a more personal face-to-face interaction (and the option to share screens or documents if needed). If you prefer or have limited internet, a standard phone call works as well (we can call internationally or arrange a Skype/WhatsApp call). We have clients worldwide, so being in a different country is not a problem – we will schedule around time zone differences. All you need is a reliable phone line or internet connection at the time of your appointment. We’ll provide instructions for the call after you book (including any meeting links or numbers to dial). There is no extra charge for an international call on your end; if using a phone, we typically use services that won’t incur you long-distance fees, or we’ll have you call into a local number when possible.

Can I reschedule or cancel a coaching appointment if something comes up?

Yes, we understand that schedules can change. If you need to reschedule, please notify us as soon as possible (ideally at least 24 hours before your appointment). You can simply reply to the confirmation email or contact support@kidneycoach.com to request a new date/time. We will do our best to accommodate you quickly. Cancelations with sufficient notice can either be refunded or kept as credit for a future session, depending on your preference. (If a cancellation is very last-minute or you miss the call without notice, our ability to refund may be limited, but we will handle emergencies with understanding.) Our goal is to ensure you get the help you need at a time that works for you, so don’t hesitate to communicate with us about any scheduling issues.

What topics or issues can I discuss during the coaching call?

Anything related to your kidney health and wellness journey is on the table. Common topics include:

Clarifying the Solution’s guidance: e.g., going over the diet in detail, understanding portions of the program, or which parts are most relevant for you.
Reviewing medical results: You might discuss what your latest blood test numbers mean and how to improve them naturally.
Symptom management: If you have particular symptoms (fatigue, swelling, etc.), the coach can suggest targeted strategies from the program to address them.
Integrating with medical advice: How to safely combine your doctor’s recommendations (like medications or dialysis) with diet or supplements from the solution.
Motivation and habit-building: Tips on sticking with dietary changes or exercise, and ways to overcome any obstacles you’re facing in implementing the program.Remember, the session is personalized – you can ask any question, big or small. Our coaches have heard it all, from “Can I eat this specific fruit?” to “What do I do if my GFR drops further?” There are no bad questions. We’re here to help you navigate and succeed in improving your kidney health.

How do I prepare for my coaching call to get the most out of it?

To maximize your session, a little preparation can help:

Have your information ready: It’s useful to have recent lab results, a list of medications and supplements you take, and notes on your diet or symptoms. This saves time during the call.
Write down your questions or concerns: Think about what you really want answered or resolved. Jot these down beforehand so you don’t forget to ask anything during the conversation.
Be in a quiet, comfortable environment: Make sure you’re in a place without distractions at the time of the call. If it’s a video call, test your internet connection and audio beforehand if possible.
Be open and honest: The more frank you are about what you’re doing (or struggling to do), the better the coach can tailor the advice. Don’t be afraid to mention if you couldn’t follow a part of the program or if something isn’t clear – the coach is there to help, not to judge.With these simple steps, you’ll be all set to have a productive discussion. Our clients often feel a big sense of relief and clarity after a coaching call, and being prepared helps ensure we cover everything important to you.

Do the one-on-one coaching calls replace seeing my doctor?

No, our coaching service is not a replacement for your regular medical care. Think of it as an adjunct support system. Our kidney health coaches provide guidance on natural and holistic practices in line with our solution program. They are experts in lifestyle and nutritional strategies, but they are not acting as your primary physician. You should continue to consult your nephrologist or doctor for routine check-ups, blood work, and any urgent medical issues. We encourage a collaborative approach: the ideal scenario is that you continue with your doctor’s plan and use our coaching advice to enhance your results. We can even help you formulate questions or topics to discuss with your doctor. Ultimately, you get the best outcome when you combine the strengths of conventional medicine (diagnosis, monitoring, acute intervention) with the proactive, natural approach in our program, and coaching helps you with the latter.

If I’m not satisfied with the coaching session, is there a refund or follow-up policy?

We aim to provide you with tremendous value in every coaching call. If you come away feeling that your questions weren’t answered or you didn’t get what you expected, please let us know. We will address it on a case-by-case basis. In many cases, miscommunications can be resolved with a follow-up email or a brief additional call to clarify recommendations. While the coaching fees primarily cover the coach’s time and expertise (which is provided during the session), we do want you to feel it was worthwhile. We cannot offer a full refund for a completed session, but we will work to make sure any outstanding concerns are resolved, whether that means answering further questions via email or offering a discount on a future session if appropriate. Your feedback is important and helps us continually improve our services.